All our items are custom-made to order — produced specifically for you after you order, which is why it takes a little longer than typical online shopping.

• Production: 1–3 business days
• Standard shipping: 7–15 business days
• Express shipping: 5–10 business days

As soon as your order ships, we'll send a tracking link so you can follow it every step of the way.

Because every item is made-to-order (not pre-stocked), there's a short production window before shipping. Production runs on business days only, so weekends don't count. The wait is worth it — and we'll send tracking the moment it ships!

Since each item is custom-produced, we can't speed up production itself, but we use fast, reliable carriers once it ships. If you have a specific deadline (e.g. a gift date), email us the date and we'll contact the carrier to request priority handling and do everything possible to get it to you in time.

We're a US-based company, and our items are custom-made at our facilities in China, Mexico, and Vietnam — this is how we offer premium custom apparel at affordable prices. Your order is made-to-order (1–3 business days), flown to the US, cleared through customs, then handed to USPS / your local carrier for final delivery. That international leg is why custom orders take a little longer than in-stock items.

Track your order anytime at uspoloshop.com/pages/order-tracking — enter your Order number and the email you used to order. Tracking can take a few days to begin updating after shipment, so don't worry if you don't see movement right away.

No need to worry — tracking sometimes pauses during international transit and customs clearance, then updates in batches once it reaches the next checkpoint. Your package is still on its way! If there's no movement soon, email us and we'll reach out to the carrier on your behalf.

It depends on the style — and none of them use cotton.

• Polo (short & long sleeve), T-Shirt, Quarter-Zip — milk silk
  • Silky-soft, smooth feel with a natural subtle sheen
  • 4-way stretch for a comfortable, body-hugging fit
  • Moisture-wicking and breathable
  • Milk protein infusion for a gentle, skin-nourishing touch
• Hoodie — 88% Polyester / 12% Spandex: soft-brushed and durable, cozy warmth without the bulk
• Hawaiian Shirt — 50% linen blend: airy and lightweight, made for summer
• Sleeveless Puffer Jacket: quilted polyester shell with insulated padding — lightweight warmth, easy layering

Every style is printed by dye-sublimation, so the colors stay bold wash after wash.

The stretch content plus our quality knit construction means it's built to hold its shape and resist pilling, snagging, and running under normal everyday wear. Many customers in hot, humid climates prefer our fabrics over cotton because they don't cling or stay damp. Since fabric feel is personal, you have a 90-day return window (plus up to 180 days for size exchanges) — so there's zero risk in trying one.

Each brand has its own size chart on the product page. Best tip: measure a shirt you already own and love, then compare it to the chart to find your perfect fit. Our sizes may differ from other brands, so always check the chart for that specific product.

Absolutely — you have up to 180 days for size exchanges. Email us a photo of the shirt laid flat with a tape measure showing chest and length. If the measurements don't match our size chart, that's on us — we'll send the correct size free (you keep the original). If they do match the chart but the fit isn't right for you, we can arrange a size exchange at a very affordable replacement price (you keep the original).

We don't currently carry a dedicated women's line, but our shirts are unisex and can absolutely be worn by women (the cut runs a bit straighter/relaxed). Prefer a loose look? Choose your size from the chart. Prefer a fitted look? Send us your chest and length measurements and we'll custom-produce a shirt to your exact measurements — for free!

We offer a 90-day return window for refunds, and up to 180 days for size exchanges. Return shipping is covered by the customer (~$12 per item for international orders). Once we receive the returned item(s), we ship replacements or process your refund. The full process takes about 5–7 weeks including shipping and handling. Just email us how you'd like to proceed!

We've got you covered — for any damaged, defective, or missing item you're eligible for a 100% refund or a free replacement at no extra cost. Just email us a photo and we'll make it right right away.

Your refund is always based on the price you actually paid at the time of purchase, not the current website price. We recently upgraded our materials (reflected in newer pricing), but your order is calculated at your original rate.

Add any 3 eligible items to your cart and your lowest-priced item becomes FREE automatically at checkout — no code needed. It applies across our Hoodie, Quarter-Zip, and Cap collections. Mix and match any brands, sizes, or designs.

That's completely normal and correct! The $0 line is your Buy 2 Get 1 FREE item (your lowest-priced item becomes free). You were only charged for the paid items, not the free one. Email us if you'd like a full itemized price breakdown.

If you realize within 6 hours of ordering that you didn't add the third item, email us the design and size and we'll add it for you. After 6 hours the order has gone into production and we're unable to change it.

Promotional (Buy 2 Get 1 Free) orders aren't eligible for refunds since the pricing is already heavily discounted — but we don't want you unhappy! We can offer an exchange for a different size or design, and you keep your current items (just a small flat replacement fee). Email us and we'll sort it out.

Orders can be modified or cancelled within 6 hours of placing them — after that they move into production and can't be changed. If you're within the window, email us what you'd like to adjust.

So sorry about the mix-up! Email us a photo and we'll verify it, then ship a brand-new correct item completely free — and you keep the one we sent by mistake.

Yes — and custom mockups are completely FREE with no commitment! Send us a reference design, your logos/graphics (PNG or SVG), color preferences, layout, style (Polo, Long Sleeve, Quarter-Zip, Hoodie, Puffer, Cap), and size/quantity. Our design team creates a free mockup for you to approve before you order. Start here: Custom Apparel.

Absolutely! For larger orders:

• Buy 2 Get 1 FREE — auto-applied at checkout
• Extra 10% off your shirt order for 30+ shirts
• 60% OFF matching caps when you order 30+ shirts
• FREE custom branding — add your club/company name, logo, or member names
• FREE mockups before production
• Free custom women's sizing — just send measurements

Email us your quantity, styles, and logo and we'll send free mockups and your best pricing.

Sorry for the worry! Please check the delivery confirmation photo (if available), look around the property (porch, mailbox, side/back doors, neighbors), and contact the carrier with your tracking number for the exact drop location. If it still doesn't turn up, email us and we'll follow up with the carrier directly.

No problem — email us your full, complete address (including apartment/suite number) and contact the carrier with your tracking number so they can update the delivery details. We'll do everything on our end to make sure it reaches you.

We adhere to the highest industry standards. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, used only to complete your transaction, and is not stored afterward.

Due to the large volume of orders we handle daily, we primarily support customers by email so every issue gets our full attention. Email support@uspoloshop.com and we'll help right away!